1. What is web hosting?

        2. What is a domain name?

        3. Do I need a domain name?

        4. What if the domain I want is taken?

        5. Are banner ads placed on my site?

        6. Does my site get backed up?

        7. How do I access email?

        8. Do you offer web-based email?

        9. How do I manage my email accounts?

        10. How can I download the current version of my website?

        11. How do I get website changes on my computer to the server using FrontPage?

1. What is web hosting?
If you want a website, you need a web hosting plan. A web hosting plan gives you storage for your files and other features such as email. GTS provides space on our servers to store html files and other website related files. GTS servers are connected to the internet and make your site available on the world wide web.

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2. What is a domain name?
A domain name, such as gtshost.com is simply a way to identify your web site, email, etc. from everyone else's. Just as your mailing address is unique in the world, so is every domain name. If domain names were not unique it would be impossible to accurately deliver anything to its proper location. Computers on the Internet use combinations of numbers to talk to each other called IP Addresses. To make it easier for humans to communicate via the web, domain names were created!

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3. Do I need a domain name?
A domain name is needed to purchase web hosting from GTS. Without a domain name, people trying to locate your site would have to use an IP address. By registering a domain, your website can easily be found and is also indexed by search engines.

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4. What if the domain I want is taken?
Your first choice for a domain name may already be taken. If you have trouble finding the domain you want, try the following:
• Use hyphens
Example: Try my-website.com instead of mywebsite.com.
• Pick different extensions
Example: Try .net, .org, .info, .biz, .name.

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5. Are banner ads placed on my site?
No, GTS will not place any type of advertisement on your site.

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6. Does my site get backed up?
GTS uses magnetic media that takes snapshots every 24 hours. All servers are equipped with tape backup to ensure reliability.

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7. How do I access email?
Every web hosting and email plan at GTS comes with Web-Mail access included. Web-Mail makes it possible for you to send and receive email from any computer with Internet access.

You may also use any commercial POP client such as: pine, elm, Netscape mail, and Outlook to access your email.

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8. Do you offer web-based email?
Yes. Every web hosting and email plan at GTS comes with Web-Mail access included. Web-Mail makes it possible for you to send and receive email from any computer with Internet access.

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9. How do I manage my email accounts?
GTS admin allows you to control all email functions and set up email aliases, auto responders, and email forwarding. It can be accessed by going to http://admin.gtshost.com

Note: you must be designated as a domain admin to use this service

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10. How can I download the current version of my website?
1. Open Internet Explorer and enter the following in the address bar ftp://ftp.gtshost.com/(website name without the .com)
Example: If your website is www.mywebsite.com, you would type ftp://ftp.gtshost.com/mywebsite
2. You will be prompted with a login (this information is provided to you by GTS)
3. Make a folder for your website files, preferably on your desktop to make it easier to find it in the future
4. On the menu bar at the top of Internet Explorer, click EDIT, then SELECT ALL
5. Once all the files are highlighted, click EDIT, then click COPY TO FOLDER, then browse to the folder you created earlier.
That's it. You have successfully downloaded the working copy of your website from GTS using FTP.  You can then manipulate the code in FrontPage on your local computer or simply save it as a backup copy.

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11. How do I get website changes on my computer to the server using FrontPage?
1. Open FrontPage, click FILE, then OPEN WEB, then browse to the local folder you saved your website in
2. Once it opens, make the changes you would like done.
3. When changes are completed and saved, click FILE, then PUBLISH WEB, then it will prompt for the domain name (This should be your own website address), then click PUBLISH. You should then see your files being uploaded.
4. Once the upload has completed, you should see a DONE message.
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